Frequently asked questions
I’ve found the item I want but it's sold out
All of our items are limited stock, we do update our collections to keep our store fresh and full of options. If you have questions regarding restock please inquire through 'CHAT' or via social media @HighBakedLA
Can you give me more information about your pipes?
The people that hand craft our pipes are dedicated to providing quality top tier glass for a perfect inhale every time. They make sure that you truly have a lifted experience.
Has my order been received yet ?
Immediately after your payment is processed, our team is working hard to ensure successful delivery and customer satisfaction. Some of our pieces/items are made to order. Special arrangements are made for custom orders. lease allow 2-5 business day to process your payment.
Which methods of payments can I use?
We accept Zelle Mobile Banking payments, cashapp and paypal through our site.
If you would like to pay in bitcoin, please inquire through
our chat support
Part of my order is missing
Do not worry, some orders are shipped separately. Two or more packages from the same order may be sent
You’ve sent me the wrong items
If the wrong items have been sent, please contact us and include your order number in order to receive a free return shipping label.
Can I track my order ?
An email confirmation will be sent as soon as a tracking number is ready. Sign up for text or email updates to keep up with your order.
I forgot to use my discount code
Make sure to apply your coupon code before submitting final payment. Contact email@example.com subject line: "Order # No Code"
Is it safe to order online?
Its 100% safe to order online, we carefully process all orders though trusted online payment processor
Delivery - How much is it and how long does it take?
Shipping: Varies by order
allow up to 5-7 business days to process orders due to Covid-19 please allow 1-31 days upon arrival